2019 winners

With his home in Zurich, family in California and work in New York, it's no wonder Todd O. likes to stay on the move. Luckily, he enjoys flying—thanks in part to the fact that many of the Delta crew members he sees on his travels have become friends.

For Miller J. of Philadelphia, committed is an understatement. Dedication to his ambitions took him to places he never expected in 2019. He appreciates gaining a new outlook on the world through travel—and the opportunity to discover which Delta Sky Club® has the best desserts.

In his second year of achieving the Globe Trotter title, Juan V. of Atlanta accomplished a goal he set following his 2018 win: to visit even more countries in 2019. This familiar face enjoys meeting Delta employees and Medallion Members who recognize him as a Milestone winner on his world travels.

Silver Medallion® Member Brenda M., has become a regular on Delta's new BOS to CLE route. Flying direct reduces the stress of a trip she makes three times a month for her work as a healthcare consultant, making it easier for her to explore Cleveland and get back home to her family.

Emily A. of NYC has been burning up the skies between LGA and DFW this year, enjoying the amenities onboard the route’s new A220 along the way. She streams live TV on the seat-back screen while she works in the air as a way to keep up with the world around her.

Gold Medallion® Member Christian K. says he’s found something special in every nook and cranny of this country—from Myrtle Beach to Omaha to Lake Charles. That’s what nudges him to capture new #DeltaMedallionLife shots to share with the community of explorers on Instagram who inspire him in turn.

Amarnauth S. makes it a point to send a compliment following each of his flights, as he finds showing gratitude is a great way to foster positivity in all aspects of his life. From the time he leaves his house until he arrives at his destination, he's looking for ways to spread positive energy.

Brandon H.'s impressive acrobatics didn't earn him just one Milestone Award in 2019. More than 84% of the business trips that won him the Ultimate Road Warrior title were booked with one day’s notice or less—making him this year’s Agile Aviator, too.

For Kirk C. of Atlanta, traveling for work doesn’t get in the way of school pickup and homework help. In addition to being the go-to parent for math equations and covering the Southeast for work, Kirk makes it a point to foster a love of travel in his daughters.

In the words of Aaron and Joe of the MSY Ramp Team, there's a simple reason to handle the bags of those traveling to and from New Orleans with speed and care: "I want them to feel hands down like they're not on any other airline. I want them to feel glad they're on Delta."

For operations, there are “no normal days,” says Jon P., who is a professional problem solver. At the heart of how he approaches those challenges is his department’s motto: every customer, every flight, every day. To Jon, that means helping each customer the way he would want to be helped himself.

As direct and charming as her nomination, Captain Arcie Q. considers inspiring the next generation to be part of her job: “I’m Latina, and there aren’t a lot of Latina pilots in the U.S. I’m approachable and that’s important for young people still figuring out what they want to do,” she said. “I can plant a seed. Young girls can see themselves as anything and I love that.”

Captain Dan S. and First Officer Joshua H. may not fly together often but when they do, they make an impression on their passengers. This pair was nominated for assisting two passengers in wheelchairs to their new gate during a delay and gate-change situation. For them, customer service is an integral part of their job that extends well beyond the plane.

For Jill D., it's about the passengers she sees regularly and feels connected to after flying the same route for the past 13 years. To her, the aircraft is just as much their world as hers, and she does everything in her power to make each flight feel like a “Welcome home!”

Before Catherine H. retired at the end of 2019, her Delta career encompassed every facet of customer service—from the gates to the ticket counter to the air to Baggage Services. She says it was this experience that led her to go above and beyond because she saw when there was something else she could do to help.

Flying through Raleigh anytime soon? A visit to the Delta Sky Club® to meet Kathleen R. and Chami G., who received multiple nominations as a team, is a must. Part comedy duo, part motherly advice givers, this pair is always professional and quick to come to the rescue.

Anna B.-R. looks at every passenger as an opportunity to make an impact. Her smile, positive personality and quick wit provide a memorable experience for all—especially in October, when her breast cancer research fundraising efforts guarantee a fun flight. Last year, she raised more than $24K in only two weeks.

In her 42 years with Delta, Martha T. has learned a thing or two about Medallion® Members. “We have the opportunity to provide a rest-and-relaxation period that is well deserved,” she said. “ It doesn’t take long to recharge your batteries in the right environment, and I do everything I can to provide that so they can walk out with a smile on their face.”